At Instant Funding we pride ourselves on maintaining the highest levels of security, transparency, and integrity in our work, and recognise the importance of protecting and respecting your personal information.
To provide you with our services we need to know things about you. We will only collect information we need to provide you with the services you have requested and will handle your information with the utmost care.
What information do we collect? And how do we collect it?
Information you provide to us.
To open an account or use Instant Funding services, you will be asked to provide identifying information about yourself (e.g. name, address, date of birth, and email address) and your company (together, “Account Information”), together with documents to verify the information provided – such as, a copy or record of your identity cards, passport or other travel document information, your proof of address, occupation, nationality, country of birth, source of funding, source of wealth and/or other information from checks, credit cards, bank statements, address proofs or money orders (together, “Identification Information”). You will also be asked to provide “Profile Information” including your username and password.
In order to make payments, you will be asked to provide the information required to facilitate the payment – e.g., Beneficiary Information (see below) and certain Transaction Information (see below) – in particular, bank account details and source of funds.
Through the course of our business relationship, we may ask for additional evidence in order for us to comply with our legal obligations – e.g., anti-money laundering regulations. These can include, but are not limited to, documents required to verify any information provided or evidence of source of funds (“KYC/ AML Information”).
Information we collect when you use our website or partner app.
The Instant Funding user community participants will have their sessions recorded to allow us to capture the feedback to improve our services and help with the development of new products.
For the detection and prevention of fraud and cyber-crime, we will collect information, including session, device and IP address (“Device Information”) to help ascertain the legitimacy of the account login. We will also collect information about your activities on and use of our website or app including, for example, browser history, product engagement, IP address or other unique identifiers, and other information regarding your interaction with our website or app and our advertisements (“Usage Information”).
For non-registered users, we may contact you using publicly available information or information from third parties (i.e., name and contact details), which you have consented to being shared, to let you know about products that could be relevant for your business. Such third-party sources include, for example, social media platforms, company registration lists, and telephone and other publicly available directories.
Once your account is fully set up and you begin to transact with us, we will collect, process, and store your Instant Funding financial and transactional information. This information includes the amount, source of funds, exchange rate, recipient name and account details (together, “Transaction Information”).
Information about you that we receive from third parties.
To protect ourselves and our customers against fraud, we verify the information you provide (e.g., the KYC/ AML Information) with anti-fraud agencies and electronic identity verification services. During verification, we receive and process information about you from such services. It may include the collection of biometric information (via facial recognition technologies) used for real identity verification and authentication purposes.
Information may also be collected from credit reference agencies.
All calls are recorded, and correspondence retained for the purposes of quality control and training, as evidence of transactions and to fulfil regulation requirements. Any information you disclose to us will be held on these recordings in compliance with applicable law (“Call Recording Information”).
Individuals who are not registered users of Instant Funding.
Security of personal information
We store all data electronically and physically in a manner aimed at securing and protecting the data’s confidentiality, integrity and availability. Data is stored on servers which are protected by actively maintained firewalls. We make use of up-to-date anti-virus software, and our servers have restricted access. Transmission of data on the internet can never be completely secure. We do not and cannot guarantee the security of information collected or transmitted electronically however, we take reasonable care to safeguard your personal information.
Who we share your information with
- the provider of our platform (our “Platform Provider”), which stores personal information entered into our platform on its servers and may access your personal information when undertaking maintenance and support services in order to ensure that our platform runs smoothly.
- our appointed regulated broker that provides your trading account (our “Broker”) and with which we will share your Identity Data, Contact Data, and Trading Data; and
- our appointed trade copier (our “Trade Copier”), which provides software used to copy trades across multiple trading accounts and will have access to your account username and password.
If you make a payment via our Website, your Financial Data is sent to the payment processing service that you select. Please refer to the privacy information provided by the relevant payment processor for further details.
Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We or the third parties mentioned above occasionally also share personal data with:
- our and their external auditors (for example, in order to audit accounts) in which case the recipient of the information will be bound by confidentiality obligations;
- our and their professional advisers (such as lawyers and other advisers), in which case the recipient of the information will be bound by confidentiality obligations;
- law enforcement agencies, courts, tribunals, and regulatory bodies (such as the United Kingdom Financial Conduct Authority) to comply with our legal and regulatory obligations; and
- other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.
International transfers of your information
Countries outside the United Kingdom and the European Economic Area have differing data protection laws, some of which may provide lower levels of protection of privacy.
Depending on where which cookies are set on your device, personal data may be transferred outside the United Kingdom and the European Economic Area for further processing. Please refer to our Cookies Policy for further information.
How long we keep your information.
If you have registered an account on our Website, we will retain your information for as long as you have an account on our Website. If you delete your account or request us to do so, we will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we will be able to use this information indefinitely without further notice to you.
To withdraw your consent
You have a right to withdraw your consent to the processing of your personal information at any time (where Instant Funding is processing your personal information based on your consent) by contacting us using the details in ‘Contact Us’ below. Please note that withdrawing your consent may prevent us from further providing all or part of our services to you but does not affect the lawfulness of our processing of your personal information based on such consent before the withdrawal.
To object to the processing of personal information by Instant Funding If you object to the processing of your personal information (including, profiling) which we carry out in reliance on our legitimate interests, we will investigate to see if there is compelling reason for processing to continue.
You can not object to the processing which is a legal obligation or where we must process your information to satisfy a contract to which you are a party. Also, you can object to marketing communications at any time. To ask not to be subject to solely automated decision making (including, profiling) Instant Funding puts people first. There will not be any scenarios in which profiling or automated decision making will have a legal or similarly significant impact on you without a person reviewing or deciding on the result.
What if I am unhappy?
If at any time you are not happy with how we handle your personal information, you can make a complaint to us. For further information, please see our complaints policy.
We would really like the opportunity to set things right with you, but you also have the right to raise any data protection concerns with a data protection authority directly if you are unhappy with the way we are handling your personal information.
Our website may contain links to other third-party websites, which may have privacy policies/statements that differ from our own. We are not responsible for the activities and practices that take place on these websites.
Accordingly, we recommend that you review the privacy policies/statements posted on any website that you may access through our website.
If you would like to get in contact with us, please contact our Privacy Office 13 Hursley Road Chandler’s Ford, Eastleigh, Hampshire SO53 2FW, England (“we”, “our”, or “us”). We are registered as a data controller with the Information Commissioner’s Office (the “ICO”) under registration number 12696083. We operate the website at www.instantfunding.io (our “Website”).