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Frequently Asked Questions

Comprehensive KYC Verification and Payout FAQ

Who Can I Contact for Support?

If you have any questions or need assistance, please contact our support team via email and intercom. We are here to help you with any queries or issues you may

Do I Need to Take Any Action Right Now?

No, you do not need to take any immediate action. If you already have an account, you can continue using the current payout method via Rise. Once we fully implement

What is the New Internal KYC Method?

Our new internal KYC (Know Your Customer) method is a streamlined process designed to help traders request payouts directly from their dashboard, eliminating the need to go through third-party services

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Please note that all accounts we provide to our clients are demo accounts with fictitious funds, and any trading is in a simulated environment only. For more information, please feel free to visit our FAQ section. Ok, I understand